Privacy, explained clearly.

Who we are

Ophiro Agency Ltd, trading as Ophiro, is the controller of personal information described in this notice. This means we decide why and how that information is used.

For privacy questions or requests, email privacy@ophiro.agency.

Information we collect

We may collect the following categories of personal information:

• Booking and contact details: your name, email address, telephone number, company, job information, time zone, chosen meeting time and any answers or notes you provide when booking through Calendly.
• Correspondence: information contained in emails, calls, meetings and other communications with us.
• Business relationship information: details about your organisation, requirements, services, proposals, agreements and our work together.
• Technical information: internet protocol address, browser and device information, approximate location, referring page, requested pages, dates and times, and security or diagnostic data generated when the website is accessed.

Please do not provide special category information, such as health, biometric, political or religious information, unless we specifically request it and explain why it is needed.

How and why we use information

We do not use the information collected through this website to make decisions about you based solely on automated processing that produce legal or similarly significant effects.

Who we share information with

We share personal information only where necessary, including with:

• Calendly, which provides the scheduling service embedded on our website.
• Vercel, which hosts and delivers the website.
• Cloud, communication, customer relationship management, security and professional service providers that support our business.
• Professional advisers, insurers, prospective purchasers or investors where reasonably necessary and subject to appropriate protections.
• Courts, regulators, law enforcement or other parties where disclosure is required by law or needed to establish, exercise or defend legal rights.

Service providers acting on our behalf may use personal information only to provide the relevant service and in accordance with their contractual obligations.

Cookies and the Calendly scheduler

The booking area is an embedded Calendly service. When it loads or you interact with it, Calendly may receive technical information and use cookies or similar technologies to provide scheduling, security and preferences.

You can review Calendly’s privacy notice and manage available preferences through Calendly’s interface or your browser settings. Blocking certain technologies may prevent the scheduler from working correctly.

We will update this notice and provide appropriate choices before adding non-essential analytics or advertising technologies to the Ophiro website.

International transfers

Some service providers, including Calendly and Vercel, may process information outside the United Kingdom. Where required, we rely on recognised transfer mechanisms and contractual safeguards designed to protect personal information, such as adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to approved standard contractual clauses.

Contact us if you would like more information about the safeguards relevant to your information.

How long we keep information

We keep personal information only for as long as it is reasonably needed for the purposes described above, including legal, accounting and reporting requirements.

• Enquiry and strategy-call records are normally kept for up to 24 months after the last meaningful interaction.
• Records relating to clients and delivered services are normally kept for up to seven years after the relationship ends.
• Technical and security data is retained according to operational need and the retention settings of the relevant provider.

We may retain information for longer where a legal obligation, dispute, investigation or enforcement requirement makes that necessary. We delete or anonymise information when it is no longer required.

Your data protection rights

Depending on the circumstances, UK data protection law may give you the right to:

• ask for access to your personal information;
• ask us to correct inaccurate or incomplete information;
• ask us to erase or restrict the use of information;
• receive certain information in a portable format;
• withdraw consent where we rely on consent; and
• object to certain uses of your information.

To exercise a right, email privacy@ophiro.agency. We may ask for enough information to confirm your identity. There is normally no charge, and we aim to respond within one month.

If you are unhappy with how we use your information, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

Keeping information secure

We use appropriate technical and organisational measures intended to protect personal information from accidental loss, unauthorised access, misuse, alteration or disclosure. No internet service is completely secure, so we cannot guarantee absolute security.

Changes to this notice

We may update this notice when our services, suppliers or legal obligations change. The latest version will always appear on this page with its updated date.